At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our assist tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Assist Observe for FY24.
This improve enriches each degree of this system with a profound understanding of the latest technological developments. Our purpose with these enhancements is to arm our companions with essentially the most superior troubleshooting methods and the excellent know-how required to beat the challenges of as we speak’s technological surroundings. Let’s dive into the main points of what Assist Enablement at Black Belt seems to be like:
Stage 1: Foundational Assist Abilities
- Self-Diagnosing Points: Be taught to determine and troubleshoot widespread issues independently, saving time and sources.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Middle (TAC).
- Cisco Sensible Account and Licensing: A cloud-based service that helps prospects handle their Cisco software program licenses and entitlements. The Assist monitor of the Cisco Black Belt Academy covers learn how to arrange and handle Sensible Accounts, in addition to learn how to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline assist processes.
- Learn how to Interact TAC: Grasp the method of successfully partaking with TAC for extra complicated points.
Stage 2: Intermediate Assist Methods
- Product Portfolio (Intro to Architectures & Options): Achieve a complete overview of Cisco’s product architectures and options.
- Fundamental Troubleshooting: Construct foundational troubleshooting abilities to handle widespread technical points.
- Finest Practices: Be taught one of the best practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Interact with interactive demo labs to strengthen studying by sensible software.
- Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for complicated architectural points.
- Cross Structure Options: Be taught to troubleshoot points that span a number of architectures and techniques.
- Configuration Points & Upgrades: Tackle configuration points and carry out upgrades with confidence.
- Fingers-On Expertise Utilizing CTF Missions: Achieve sensible, hands-on expertise by Seize the Flag (CTF) missions that simulate real-world eventualities.
The refreshed Assist Observe content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior assist wants. By incorporating the newest expertise developments and sensible insights, we be sure that our companions are well-equipped to ship distinctive assist and preserve clean operations for his or her prospects.
Go to the Black Belt Academy as we speak to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest assist coaching and guarantee your readiness to sort out any problem that comes your approach.
We’d love to listen to what you suppose. Ask a Query, Remark Under, and Keep Linked with #CiscoPartners on social!
Cisco Companions Fb | @CiscoPartners X/Twitter | Cisco Companions LinkedIn
Share:
